Bitter Lace Beauty is a U.S. based independently female owned cosmetic brand. We are cruelty free & do not test on animals or use any ingredients that have been tested on animals. Our products are handmade with ethically sourced ingredients and crafted in small batches to assure high quality standards & attention to detail. Each pan is uniquely milled, mixed, dropped, pressed and embossed by hand - no fancy machinery used here.
We do have a limit of 5 quantity of any item that can be purchased in a single order. If more than 5 of one item are purchased, your order will be canceled. If you are interested in placing a bulk order, please contact us directly.
We do offer a large selection of Vegan options, but please be aware that not all products are considered Vegan. You can easily find ingredients information within our product listings. * Please note, some of our staple products created in our earlier days contain carmine. We have ceased using this non-vegan colorant in our newer releases. We strive to be a fully Vegan brand in the future. *
We ship worldwide from Las Vegas, NV. Orders are shipped within 5-7 business days from purchase date. We currently ship orders bi-weekly. This time is subject to change during large releases & busy holiday seasons.
Our products are packed and shipped in bubble wrap, tissue paper and packaged in boxes. We use fragile labels and do our best to pack our products to arrive safely and intact.
All packages are shipped through USPS and pricing is calculated by weight at checkout. If you require specialized shipping please contact us directly with specific details before placing an order.
We offer free USPS First Class shipping on U.S. orders over $100.00.
*DUE TO THE ONGOING GLOBAL PANDEMIC, OUR WORLDWIDE SHIPPING IS UNFORTUNATELY LIMITED AT THIS TIME. IF YOU DO NOT SEE YOUR COUNTRY LISTED FOR SHIPPING, YOU CAN CONTACT US DIRECTLY FOR FURTHER INFORMATION. *
International shipping is at your own risk. We are a U.S. based company and that means our cosmetics will have to travel far to reach you. We cannot be held liable for damaged, lost or stolen packages that travel internationally.
You can utilize third party shipping services & freight forwarders to receive your order but at your own risk. We will only be responsible for shipping directly to your forwarder. We cannot be held liable for lost, stolen or damaged packages that can result from using third party shipping services.
We encourage customers to check with local Customs offices before placing an order. Bitter Lace Beauty cannot assume responsibility over duties, taxes or fees etc. that may come from placing an international order with us.
We offer free USPS First Class International shipping on orders over $200.00.
Please be sure of your purchase before placing an order as we do not accept returns or exchanges on our cosmetics.
If you need to cancel an order before it ships shoot us an email ASAP but please note that a restocking fee of 10% will be charged for all cancellations.
If your order arrived damaged, please email photos of the product with your order number within 5 days of receipt. Once received, we will review replacement options.
We strive to offer the best customer service we can and want you to be 100% satisfied with your order. If you are not satisfied with your order please contact us directly at firstname.lastname@example.org